The primary aim pursued by this dissertation is to contribute to empirical competence modeling and measurement in vocational education and training. The field of investigation is the advisory competence of bank clerks with a special focus on their social competences. Social competences play a significant role in many vocational fi elds but are still underrepresented in empirical research. The study is subdivided in three parts. First, a requirements analysis inspects the field of client advisory in the vocational training of bank clerks. Analyses of documents, interviews with experts and sighting of the relevant literature are used to examine the main tasks and activities in customer service. Particular attention is directed to the in-company part of the training provided and the tasks and activities that trainees have to perform during this training. On this basis, a competence model for the advisory competences of trainee bank clerks who are almost finished with their vocational training is developed. Second, a situational judgment test for the assessment of social cognitive competences of bank clerks is designed. The quality of the instrument is estimated based on classical test theory and confirmatory factor analysis. Third, the situational Judgment test is applied in a study covering 300 apprentices at the end of their training. Additional data on professional competences and potential predictors of advisory competences is collected with standardised surveys. Relationships are analysed using bivariate measures, multiple regression and structural equation modeling. The results are interpreted concerning their relevance for the development and training of advisory competences of bank clerks.
Aktualisiert: 2023-07-01
> findR *
The primary aim pursued by this dissertation is to contribute to empirical competence modeling and measurement in vocational education and training. The field of investigation is the advisory competence of bank clerks with a special focus on their social competences. Social competences play a significant role in many vocational fi elds but are still underrepresented in empirical research. The study is subdivided in three parts. First, a requirements analysis inspects the field of client advisory in the vocational training of bank clerks. Analyses of documents, interviews with experts and sighting of the relevant literature are used to examine the main tasks and activities in customer service. Particular attention is directed to the in-company part of the training provided and the tasks and activities that trainees have to perform during this training. On this basis, a competence model for the advisory competences of trainee bank clerks who are almost finished with their vocational training is developed. Second, a situational judgment test for the assessment of social cognitive competences of bank clerks is designed. The quality of the instrument is estimated based on classical test theory and confirmatory factor analysis. Third, the situational Judgment test is applied in a study covering 300 apprentices at the end of their training. Additional data on professional competences and potential predictors of advisory competences is collected with standardised surveys. Relationships are analysed using bivariate measures, multiple regression and structural equation modeling. The results are interpreted concerning their relevance for the development and training of advisory competences of bank clerks.
Aktualisiert: 2023-07-01
> findR *
The primary aim pursued by this dissertation is to contribute to empirical competence modeling and measurement in vocational education and training. The field of investigation is the advisory competence of bank clerks with a special focus on their social competences. Social competences play a significant role in many vocational fi elds but are still underrepresented in empirical research. The study is subdivided in three parts. First, a requirements analysis inspects the field of client advisory in the vocational training of bank clerks. Analyses of documents, interviews with experts and sighting of the relevant literature are used to examine the main tasks and activities in customer service. Particular attention is directed to the in-company part of the training provided and the tasks and activities that trainees have to perform during this training. On this basis, a competence model for the advisory competences of trainee bank clerks who are almost finished with their vocational training is developed. Second, a situational judgment test for the assessment of social cognitive competences of bank clerks is designed. The quality of the instrument is estimated based on classical test theory and confirmatory factor analysis. Third, the situational Judgment test is applied in a study covering 300 apprentices at the end of their training. Additional data on professional competences and potential predictors of advisory competences is collected with standardised surveys. Relationships are analysed using bivariate measures, multiple regression and structural equation modeling. The results are interpreted concerning their relevance for the development and training of advisory competences of bank clerks.
Aktualisiert: 2023-07-01
> findR *
The primary aim pursued by this dissertation is to contribute to empirical competence modeling and measurement in vocational education and training. The field of investigation is the advisory competence of bank clerks with a special focus on their social competences. Social competences play a significant role in many vocational fi elds but are still underrepresented in empirical research. The study is subdivided in three parts. First, a requirements analysis inspects the field of client advisory in the vocational training of bank clerks. Analyses of documents, interviews with experts and sighting of the relevant literature are used to examine the main tasks and activities in customer service. Particular attention is directed to the in-company part of the training provided and the tasks and activities that trainees have to perform during this training. On this basis, a competence model for the advisory competences of trainee bank clerks who are almost finished with their vocational training is developed. Second, a situational judgment test for the assessment of social cognitive competences of bank clerks is designed. The quality of the instrument is estimated based on classical test theory and confirmatory factor analysis. Third, the situational Judgment test is applied in a study covering 300 apprentices at the end of their training. Additional data on professional competences and potential predictors of advisory competences is collected with standardised surveys. Relationships are analysed using bivariate measures, multiple regression and structural equation modeling. The results are interpreted concerning their relevance for the development and training of advisory competences of bank clerks.
Aktualisiert: 2023-07-01
> findR *
The primary aim pursued by this dissertation is to contribute to empirical competence modeling and measurement in vocational education and training. The field of investigation is the advisory competence of bank clerks with a special focus on their social competences. Social competences play a significant role in many vocational fi elds but are still underrepresented in empirical research. The study is subdivided in three parts. First, a requirements analysis inspects the field of client advisory in the vocational training of bank clerks. Analyses of documents, interviews with experts and sighting of the relevant literature are used to examine the main tasks and activities in customer service. Particular attention is directed to the in-company part of the training provided and the tasks and activities that trainees have to perform during this training. On this basis, a competence model for the advisory competences of trainee bank clerks who are almost finished with their vocational training is developed. Second, a situational judgment test for the assessment of social cognitive competences of bank clerks is designed. The quality of the instrument is estimated based on classical test theory and confirmatory factor analysis. Third, the situational Judgment test is applied in a study covering 300 apprentices at the end of their training. Additional data on professional competences and potential predictors of advisory competences is collected with standardised surveys. Relationships are analysed using bivariate measures, multiple regression and structural equation modeling. The results are interpreted concerning their relevance for the development and training of advisory competences of bank clerks.
Aktualisiert: 2023-06-22
> findR *
The primary aim pursued by this dissertation is to contribute to empirical competence modeling and measurement in vocational education and training. The field of investigation is the advisory competence of bank clerks with a special focus on their social competences. Social competences play a significant role in many vocational fi elds but are still underrepresented in empirical research. The study is subdivided in three parts. First, a requirements analysis inspects the field of client advisory in the vocational training of bank clerks. Analyses of documents, interviews with experts and sighting of the relevant literature are used to examine the main tasks and activities in customer service. Particular attention is directed to the in-company part of the training provided and the tasks and activities that trainees have to perform during this training. On this basis, a competence model for the advisory competences of trainee bank clerks who are almost finished with their vocational training is developed. Second, a situational judgment test for the assessment of social cognitive competences of bank clerks is designed. The quality of the instrument is estimated based on classical test theory and confirmatory factor analysis. Third, the situational Judgment test is applied in a study covering 300 apprentices at the end of their training. Additional data on professional competences and potential predictors of advisory competences is collected with standardised surveys. Relationships are analysed using bivariate measures, multiple regression and structural equation modeling. The results are interpreted concerning their relevance for the development and training of advisory competences of bank clerks.
Aktualisiert: 2023-06-22
> findR *
The primary aim pursued by this dissertation is to contribute to empirical competence modeling and measurement in vocational education and training. The field of investigation is the advisory competence of bank clerks with a special focus on their social competences. Social competences play a significant role in many vocational fi elds but are still underrepresented in empirical research. The study is subdivided in three parts. First, a requirements analysis inspects the field of client advisory in the vocational training of bank clerks. Analyses of documents, interviews with experts and sighting of the relevant literature are used to examine the main tasks and activities in customer service. Particular attention is directed to the in-company part of the training provided and the tasks and activities that trainees have to perform during this training. On this basis, a competence model for the advisory competences of trainee bank clerks who are almost finished with their vocational training is developed. Second, a situational judgment test for the assessment of social cognitive competences of bank clerks is designed. The quality of the instrument is estimated based on classical test theory and confirmatory factor analysis. Third, the situational Judgment test is applied in a study covering 300 apprentices at the end of their training. Additional data on professional competences and potential predictors of advisory competences is collected with standardised surveys. Relationships are analysed using bivariate measures, multiple regression and structural equation modeling. The results are interpreted concerning their relevance for the development and training of advisory competences of bank clerks.
Aktualisiert: 2023-06-22
> findR *
The primary aim pursued by this dissertation is to contribute to empirical competence modeling and measurement in vocational education and training. The field of investigation is the advisory competence of bank clerks with a special focus on their social competences. Social competences play a significant role in many vocational fi elds but are still underrepresented in empirical research. The study is subdivided in three parts. First, a requirements analysis inspects the field of client advisory in the vocational training of bank clerks. Analyses of documents, interviews with experts and sighting of the relevant literature are used to examine the main tasks and activities in customer service. Particular attention is directed to the in-company part of the training provided and the tasks and activities that trainees have to perform during this training. On this basis, a competence model for the advisory competences of trainee bank clerks who are almost finished with their vocational training is developed. Second, a situational judgment test for the assessment of social cognitive competences of bank clerks is designed. The quality of the instrument is estimated based on classical test theory and confirmatory factor analysis. Third, the situational Judgment test is applied in a study covering 300 apprentices at the end of their training. Additional data on professional competences and potential predictors of advisory competences is collected with standardised surveys. Relationships are analysed using bivariate measures, multiple regression and structural equation modeling. The results are interpreted concerning their relevance for the development and training of advisory competences of bank clerks.
Aktualisiert: 2023-06-22
> findR *
The primary aim pursued by this dissertation is to contribute to empirical competence modeling and measurement in vocational education and training. The field of investigation is the advisory competence of bank clerks with a special focus on their social competences. Social competences play a significant role in many vocational fi elds but are still underrepresented in empirical research. The study is subdivided in three parts. First, a requirements analysis inspects the field of client advisory in the vocational training of bank clerks. Analyses of documents, interviews with experts and sighting of the relevant literature are used to examine the main tasks and activities in customer service. Particular attention is directed to the in-company part of the training provided and the tasks and activities that trainees have to perform during this training. On this basis, a competence model for the advisory competences of trainee bank clerks who are almost finished with their vocational training is developed. Second, a situational judgment test for the assessment of social cognitive competences of bank clerks is designed. The quality of the instrument is estimated based on classical test theory and confirmatory factor analysis. Third, the situational Judgment test is applied in a study covering 300 apprentices at the end of their training. Additional data on professional competences and potential predictors of advisory competences is collected with standardised surveys. Relationships are analysed using bivariate measures, multiple regression and structural equation modeling. The results are interpreted concerning their relevance for the development and training of advisory competences of bank clerks.
Aktualisiert: 2023-06-02
> findR *
The primary aim pursued by this dissertation is to contribute to empirical competence modeling and measurement in vocational education and training. The field of investigation is the advisory competence of bank clerks with a special focus on their social competences. Social competences play a significant role in many vocational fi elds but are still underrepresented in empirical research. The study is subdivided in three parts. First, a requirements analysis inspects the field of client advisory in the vocational training of bank clerks. Analyses of documents, interviews with experts and sighting of the relevant literature are used to examine the main tasks and activities in customer service. Particular attention is directed to the in-company part of the training provided and the tasks and activities that trainees have to perform during this training. On this basis, a competence model for the advisory competences of trainee bank clerks who are almost finished with their vocational training is developed. Second, a situational judgment test for the assessment of social cognitive competences of bank clerks is designed. The quality of the instrument is estimated based on classical test theory and confirmatory factor analysis. Third, the situational Judgment test is applied in a study covering 300 apprentices at the end of their training. Additional data on professional competences and potential predictors of advisory competences is collected with standardised surveys. Relationships are analysed using bivariate measures, multiple regression and structural equation modeling. The results are interpreted concerning their relevance for the development and training of advisory competences of bank clerks.
Aktualisiert: 2023-04-01
> findR *
MEHR ANZEIGEN
Bücher zum Thema Kompetenzverständnis
Sie suchen ein Buch über Kompetenzverständnis? Bei Buch findr finden Sie eine große Auswahl Bücher zum
Thema Kompetenzverständnis. Entdecken Sie neue Bücher oder Klassiker für Sie selbst oder zum Verschenken. Buch findr
hat zahlreiche Bücher zum Thema Kompetenzverständnis im Sortiment. Nehmen Sie sich Zeit zum Stöbern und finden Sie das
passende Buch für Ihr Lesevergnügen. Stöbern Sie durch unser Angebot und finden Sie aus unserer großen Auswahl das
Buch, das Ihnen zusagt. Bei Buch findr finden Sie Romane, Ratgeber, wissenschaftliche und populärwissenschaftliche
Bücher uvm. Bestellen Sie Ihr Buch zum Thema Kompetenzverständnis einfach online und lassen Sie es sich bequem nach
Hause schicken. Wir wünschen Ihnen schöne und entspannte Lesemomente mit Ihrem Buch.
Kompetenzverständnis - Große Auswahl Bücher bei Buch findr
Bei uns finden Sie Bücher beliebter Autoren, Neuerscheinungen, Bestseller genauso wie alte Schätze. Bücher zum
Thema Kompetenzverständnis, die Ihre Fantasie anregen und Bücher, die Sie weiterbilden und Ihnen wissenschaftliche
Fakten vermitteln. Ganz nach Ihrem Geschmack ist das passende Buch für Sie dabei. Finden Sie eine große Auswahl
Bücher verschiedenster Genres, Verlage, Autoren bei Buchfindr:
Sie haben viele Möglichkeiten bei Buch findr die passenden Bücher für Ihr Lesevergnügen zu entdecken. Nutzen Sie
unsere Suchfunktionen, um zu stöbern und für Sie interessante Bücher in den unterschiedlichen Genres und Kategorien
zu finden. Unter Kompetenzverständnis und weitere Themen und Kategorien finden Sie schnell und einfach eine Auflistung
thematisch passender Bücher. Probieren Sie es aus, legen Sie jetzt los! Ihrem Lesevergnügen steht nichts im Wege.
Nutzen Sie die Vorteile Ihre Bücher online zu kaufen und bekommen Sie die bestellten Bücher schnell und bequem
zugestellt. Nehmen Sie sich die Zeit, online die Bücher Ihrer Wahl anzulesen, Buchempfehlungen und Rezensionen zu
studieren, Informationen zu Autoren zu lesen. Viel Spaß beim Lesen wünscht Ihnen das Team von Buchfindr.